Terms & Conditions
Notice: Please read these terms and conditions carefully.
A DEPOSIT will be taken to secure the booking and the balance is payable 7 days prior arrival.
Deposit of the “First Night” must be paid to confirm your booking.
Payment via our Booking Button/Phone/ is with Credit Card. If you want to make alternative payment arrangements, you will need to phone or email us direct with your booking. (ie: EFT or phoning through the credit card details for processing ). AMEX (1.8%) & JCB(3.5%) incur a non refundable card fee.
The person effecting a booking shall be deemed to have accepted, and by making the booking represents to North Cove Waterfront Suites that he/she is authorized to accept, the booking conditions on behalf of all persons named in the booking.
Bonds & Security Deposits – A bond of Cash or a Credit Card authorisation is held by the property manager as security against any damage or undue wear and tear. All Damages, breakages or losses to the property, furniture or furnishings will be paid for by the guest and must be reported to the Manager immediately. Management have the right to request a large group deposit bond on or prior to arrival – check the terms with management. The loss of keys will attract a replacement and call out cost. If paying in Cash, a room security bond will be required upon arrival, minimum of first night accommodation at full rate.
- 1 Night deposit taken at the time of booking
- FREE cancellation if cancelled more than 7 days prior to arrival
- Full balance taken 7 days prior to arrival from the credit card provided
- Cancellations within 7 days of arrival will incur the full accommodation tariff
- No Show – 100% of the total booking will be charged to your supplied credit card.
- NO REFUND will be made for any early departures.
- Cancellations will void any right to promotional material
Cancellations – PROMO bookings made through the Booking Button (PROMO room code) or via other forms of contact (e.g. phone, email) require full payment at time of booking, are non-refundable and may not be modified once secured.
Prices – Includes up to 2 persons in a 1 bedroom or kitchenette, 4 persons for a 2 bedroom & 6 persons for a 3 bedroom using existing bedding. Extra persons (max +1) at an extra charge. All prices are correct at time of publishing and are subject to change. Whilst every effort is made by us to provide current and correct quotes for your stay, North Cove Waterfront Suites will not be held responsible for human error in quoting tariffs and reserves the right to correct or adjust prices incorrectly quoted.
Phone & Online Booking Terms & Conditions – These are our standard conditions and apply to bookings made over the phone or by email. For all other conditions, including on line bookings, please refer to your confirmation email. The payment of your deposit confirms that you have read & understood all of the booking conditions set out below.
Final Payment – Final payment for your accommodation is due on arrival. There are a few exceptions. All prices quoted are inclusive of GST where applicable. If the number of people booked to share the property changes, we must be notified immediately of the revised number of people booked so a new rate can be confirmed and the property notified. Confirmations and invoices are subject to re-issue if incorrect through error or omission and the guest accepts the liability to then pay the correct cost or to decline to retain the reservation.
North Cove Waterfront Suites accepts all VISA, Mastercard, American Express and JCB credit cards (3.5% fees for American Express & JCB). If paying in Cash, a room security bond will be required upon arrival, minimum of first night accommodation. Cheques are not accepted as payment for accommodation unless received, banked and cleared 10 days prior to arrival as a full pre-paid deposit. EFT payment is accepted and must be received prior to arrival with notification and authority to do so by management.
Arrivals – Upon arrival, each guest will be required to sign a standard North Cove Waterfront Suites registration form, and accept the terms and conditions there in of his/her stay. Check in is at 2.00 p.m. and checkout is at 10.00 a.m. promptly. We will endeavor to arrange an early check in for guests arriving from interstate or overseas, however please remember that the previous guests have not checked out until 10.00 am and the apartments must be thoroughly cleaned. Failing to advise management of extra persons sleeping in the apartment will give management the right to charge an extra persons fee without notice to the card provided.
Departures – On check out, please return your key and check with reception for any outstanding amounts on room charge (phone etc). If you have checked out without going to reception, any charges left on your account will charged to your credit card. Lost or un-returned keys are charged @ $25 each per key and $10 each per tag. Safe Keys will occur a $100 replacement fee.
You are responsible to leave your apartment with dishes done (left clean in dishwasher acceptable) in a clean and tidy state. A minimum cleaning charge of one nights accommodation at rack rate will be charged to your credit card if your apartment is left in an unacceptable manner. No refund for early departures.
Accommodation – Accommodation arrangements are based on using existing bedding. This may mean sharing a double bed. Persons under 18 years you must be accompanied by an adult.
Service – A complimentary linen change will be done on the 7th day or as per your booking arrangement. (linen changes may be averaged out on the length of your stay, check with reception on check in the day of your linen change. Linen changes will be between 10am and 2pm on the day) You will receive start up amenities for tea and coffee, bathroom, dishwashing and laundry, toilet paper. Cleaning facilities, broom, mop, dust-pan are provided for you and you can borrow the vacuum from management free of charge. Pool towels are available for hire for the duration of your stay. Lost or damaged pool towels are charged at $20 per towel.
If Security is called out to the property because of a complaint, you may have to pay a call out fee and you may be evicted for breaching any of these Terms & Conditions.
Excessive Noise & Functions – Excessive noise and functions are not permitted as they can cause disruption to neighbors. In the event management is called to settle the disruption, the management have the right to keep your bond and you may be ask to leave the premises. If a security company may be called to investigate complaints of excessive noise or anti-social behavior incurring a charge for call out. After one warning guests may be evicted.
Visitors – You are welcome to have visitors during your stay. Visitors are welcome to use the pool & BBQ whilst they are in your company. If you intend to have 3 or more visitors at any one time, management must be notified for permission. Visitors are not to use the secure parking and must be off premises by 10pm. Visitors are not be given the gate code for security regulations.
Promotions – Promotions advertised by North Cove Waterfront Suites are only available for direct bookings ie: phone bookings, www.northcove.com.au website bookings. Promotions must be mentioned at the time of booking either by phone or in the comments section when booking through our website. Corporate/Long Stay/discounted rates are not eligible for any promotions advertised. Any cancellations will void any offers (e.g. wine & chocolates). Promotional gifts, etc cannot be exchanged for discounts on room rates. Promotional bookings made through the ‘PROMO’ room types on the Booking Button, via phone or other forms of contact will require full payment at the time of booking and are non-refundable and cannot be modified once secured.