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Privacy Policy

Who we are

Our website address is: https://www.northcove.com.au and www.northcove.com.au

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact forms are provided for you to be able to contact us relating to our services.  We do require an email address and/or Australian phone number in order for us to respond to your query. Providing your email address to us does not add you to any marketing / email list without your knowledge. Any email marketing will be sent to you IF and WHEN you sign up to receive newsletters. 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Your data may be used in analytical assessment for statistical purposes only through Google Analytics so that we can identify who we can best serve with our products. 

Who we share your data with: 

North Cove Waterfront Suites reserves the right to share data with any internal and external marketing agencies in order for them to provide services to us. We will never sell or rent your email to people unconnected to the business. 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.  Your data may be stored on an internal database for statistical and analytical purposes, and for newsletter updates if you have opted in to this service. 

Your contact information

Your contact information is required through the contact forms on our website or through email or phone. If you are holding a reservation with us, contact details will be required to fulfil our services.  Your contact details are stored in a secured reservation system and are not made public. 

How we protect your data

All data relating to guests and enquiries are stored on secured reservation softwares and password protected databases. Only persons with suitable authority has access to our clients’ data. 

What third parties we receive data from

North Cove Waterfront Suites reserves the right to access personal data and contact details from third party agencies upon receipt of a booking in order for us to fulfil the booking in an efficient and smooth manner.